Life Lessons With Gramma C.

Well, I stayed up last night to call Symantec customer service during the night like I was told. Even though it was midnight, I still had to wait on hold for half an hour to speak to someone in tech support.

The technician had a hard time understanding me and was not able to find my contract information even though I had the account number and customer number from when I purchased my Norton Anti-virus software download online. He acted like I must not have really purchased it and even wanted to know the number of the credit card I used.

Needless to say, I could feel my anger rising, especially when he said that he would email me in the next half hour or so with directions and if they didn’t work, I could call again and ask for a refund or something.

I decided not to wait up for the email, which was a good idea since I have still not received anything and almost 24 hours have gone by.

I’ve never agreed with North American companies outsourcing their customer service to India since it takes away local jobs, and this incident just re-inforces how I feel.

If only I didn’t have to call yet again to get this thing straightened out!