This is a quote taken from the book: “You will care about quality in a world where quality is often declining. You will listen to your customers in a world where that business value is often ignored. You will be a respected expert in a world that is overflowing with information but deficient in reliable sources of the ‘best’ advice.”
With a business view like that, is it any wonder that Martha Stewart has been able to succeed, in spite of the obstacles she has faced! What challenges have you overcome?