Answering Your Customers

Lately, I’ve been researching options to create a membership site. I’ve narrowed my choices down to two – one a monthly fee and the other a one time payment. I was leaning toward the former and emailed them to ask the differences between both programs to justify the extra expense.

I received the following answer: ” It would be great if you will be a part of our community, so that members of this community will know what are your ideas and be a part of your connections. Interacting and sharing interest can contribute a lot from exposing yourself and all that is about your own community. We are happy and excited if you will join our network. Our membership site is a big community it will help you a lot in building up your own network.”

I don’t know about you, but I can’t understand this email at all. It hasn’t answered my questions and the poor use of English has me worried. It’s too bad because I really liked the sounds of this company before I received their email.

Try looking at your customer service from a patron’s point of view. Are you closing the sale or closing the door?

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